I contacted dell email support about new rubber feet for the bottom of my laptop (two of the little rubber pads had lost their stickyness and been lost or otherwise removed from the laptop), and was pleasantly surprised when I got a response back that they’d ship me the part within just a few minutes of the email. Very nice.
Got the package two days later, exactly what I needed, except I was mildly amused that they wanted me to ship back the defective parts back to them. Instead of the usual “no return shipping necessary” on one-way parts shipments, they had included a valid return shipping label. Excuse me? You really want me to ship back the one that I still have? The single, one rubber pad that most certainly costs less than 50 cents? That one? Oh, ok. I wrote back and asked:
Do you really want me to ship back the single extra rubber pad from the bottom of the laptop? I can’t imagine it’s possibly worth the shipping cost for that tiny inexpensive piece.
Fortunately, there’s still a little bit of common sense at Dell — they responded:
I understand the concern and I would like to mention that you can ignore the request as the Rubber Feet need not be returned.